Never fail to behave as though my endless unreasonable, last-minute requests are in fact perfectly reasonable after all. I really appreciate how unflappable and can-do they are. They understand a brief (it's surprising how many travel PRs don't) and always deliver the goods to deadline, accurately and with good humour. They have a good eye for a story angle and genuine enthusiasm for travel.
Susan D’Arcy The Sunday Times and the Sunday Times Travel magazine